Refund policy

Hookluxe Return Policy – Hassle-Free 15 Days Return

At Hookluxe, your satisfaction is our priority. If you're not completely in love with your purchase, don’t worry – we’ve got you covered with our 15-day easy return policy.

✅ Return Window

You can request a return within 15 days of receiving your order.

✅ Return Conditions

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • Due to hygiene reasons, undergarments and intimate wear cannot be returned once worn or tried.

  • Any customized or clearance sale items are non-returnable unless defective.

✅ Return Process

  1. WhatsApp us or email us at info.hookluxe@gmail.com

    with your order number and reason for return.

  2. Our team will guide you through the return steps.

  3. Once we receive and inspect the item, we’ll issue your store credit or replacement, as per your preference.

🚫 What We Don't Accept

  • Worn, stained, or damaged products

  • Items returned after 15 days

  • Products without original tags/packaging

📦 Shipping for Returns

  • Return shipping charges are the responsibility of the customer (unless the product is defective or wrongly sent).

    Hookluxe Refund Policy

    We understand that sometimes things don’t work out. That’s why at Hookluxe, we offer a transparent and flexible refund policy to make sure your shopping experience stays worry-free.

    💳 Eligibility for Refund

    You are eligible for a refund only if:

    • The returned product is unused, unwashed, undamaged, and in its original condition.

    • It is returned within 15 days of delivery.

    • All original tags and packaging are intact.

    • The item is not from our non-refundable categories (see below).

    ❌ Non-Refundable Items

    • Used, worn, or washed products

    • Undergarments or intimate wear once worn or tried (due to hygiene concerns)

    • Customized or sale/discounted items

    • Items returned after 15 days

    🔁 Refund Options

    Once your return is received and inspected, you’ll receive one of the following:

    1. Store Credit: Valid for 90 days – can be used for any future purchase.

    2. Replacement: For size issues or product defects (subject to availability).

    3. Cash Refund (only in special cases):

      • If the item delivered was wrong or defective, and replacement is not available

      • Refunds are processed within 5–7 business days to your original payment method or bank account

    Note: Shipping charges (if any) are non-refundable.

    📩 How to Request a Refund

    Contact our support team at:
    📱 WhatsApp:
    📧 Email: info.hookluxe@gmail.com


    Please share your order number, reason for refund, and photos (if item is defective).

    ❤️ Our Commitment

    At Hookluxe, we’re committed to providing premium products with peace of mind. We value your trust and are always here to help you with any concerns.